Booking & Cancellation Terms — Revitalyfe Wellness
Effective Date: June 9, 2025
1. Acceptance of Terms
By booking an appointment, purchasing a package, or using any services provided by Revitalyfe Wellness (“Company,” “we,” “us,” or “our”), you (“Client”) agree to be bound by these Terms of Service. Please read them carefully before booking.
2. Services
Revitalyfe Wellness is a concierge mobile wellness service providing IV hydration therapy, vitamin and wellness injections, and related services delivered directly to clients at their chosen location (home, office, hotel, or other approved site). All services are elective wellness services and are subject to a health screening and provider approval prior to administration.
3. Booking & Appointments
- Appointments may be booked online at revitalyfewellness.janeapp.com or by contacting us directly.
- Please provide your service location address at the time of booking. We serve clients at their home, office, hotel, or other agreed-upon location within our service area.
- A valid payment method is required to confirm your booking.
- You will receive a confirmation email and/or text message upon booking.
- Please be ready and available at your service location at the confirmed appointment time. If access is delayed, your session time may be shortened accordingly.
4. Cancellation & Rescheduling Policy
4.1 Standard Cancellations
- Cancellations made 24 hours or more before your scheduled appointment: No charge.
- Cancellations made less than 24 hours before your appointment: A cancellation fee of up to 50% of the service cost may apply.
- Same-day cancellations within 2 hours of your appointment: A fee of up to 100% of the service cost may apply.
4.2 No-Show Policy
Clients who do not attend their scheduled appointment without prior cancellation (‘no-show’) will be charged 100% of the service cost. Repeated no-shows may result in a requirement for prepayment of future bookings.
4.3 Rescheduling
You may reschedule your appointment up to 24 hours in advance at no charge. Rescheduling within 24 hours of your appointment is subject to availability and may incur a rescheduling fee.
5. Travel Fees
As a concierge mobile service, a travel fee may apply based on the distance of your service location from our operating area. Travel fees will be clearly disclosed at the time of booking. Travel fees are non-refundable once a provider has dispatched to your location.
6. Payment Terms
- Payment is due at the time of service unless a package or membership has been purchased in advance.
- We accept major credit cards, debit cards, and other payment methods as displayed at checkout.
- All prices are in U.S. dollars and are subject to change without notice.
- Applicable taxes will be added to your invoice as required by law.
7. Package & Membership Terms
7.1 Buy 3 Get 1 Free Package
- Purchase of three (3) qualifying drip services entitles you to one (1) complimentary drip of equal or lesser value.
- All four (4) drips must be booked and completed within six (6) months from the date of purchase.
- Packages are non-transferable and may not be shared with another person.
- Unused sessions after the 6-month expiration period are forfeited and non-refundable.
- Packages may not be combined with other promotions or discounts unless expressly stated.
7.2 Referral Discount
- When you refer a new client who completes their first paid service, you will receive 10% off your next single service.
- Referral discounts are applied as a credit to your account and are non-transferable.
- Referral credits expire 90 days from issuance and have no cash value.
- The referring client must be identified at the time of the new client’s booking.
7.3 Other Packages
Package-specific terms, including pricing, included services, and expiration dates, are disclosed at the time of purchase. By purchasing a package, you agree to the applicable package terms.
8. Refund Policy
- Services rendered are non-refundable.
- Unused package sessions are non-refundable after the applicable expiration period.
- Refund requests for unused sessions within the validity period will be reviewed on a case-by-case basis and may be subject to an administrative fee.
- If a service cannot be completed due to a provider error or medical contraindication identified at the time of service, a credit or refund may be issued at our discretion.
9. Health Screening & Eligibility
All services require a health intake screening. We reserve the right to decline or modify services for any client who does not meet the health eligibility criteria. You are responsible for providing accurate and complete health information. We are not liable for adverse outcomes resulting from withheld or inaccurate health information.
10. Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or our services shall first be submitted to informal mediation. If mediation is unsuccessful, disputes shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association, conducted in California. YOU WAIVE YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.
11. Amendments
We reserve the right to modify these Terms at any time. Updated terms will be posted on our website. Continued use of our services after the effective date of any changes constitutes your acceptance.
12. Contact
Revitalyfe Wellness | Email: info@revitalyfewellness.com | Phone: 707-812-1848 | Hours: Tuesday – Sunday, 9:00 AM – 7:00 PM (By appointment only) | revitalyfewellness.com